Privacy Policy

1. Who We Are

Chapter & Grace is a trading name of Solutions Publications Ltd. We operate the website at chapterandgrace.co.uk and sell digital printable products via our Etsy shop (ChapterAndGrace) and directly through our website. This privacy policy explains how we collect, use, store and protect your personal data when you interact with us.

2. What Data We Collect

We collect the following personal data:

• Name and email address — when you sign up to our mailing list via our free download offer or website forms
• Purchase information — when you buy through Etsy, your data is processed by Etsy under their own privacy policy; we receive only what Etsy shares with sellers (typically your name and delivery address for physical goods; for digital goods, only your username)
• Usage data — anonymous analytics data (pages visited, time on site) collected via Netlify Analytics. No personal identifiers are stored.
• Form submissions — any data you submit via contact forms on this site

3. How We Use Your Data

We use your data solely to:

• Deliver your free download and any products you purchase
• Send you our newsletter and product updates (only if you have opted in)
• Respond to enquiries you send us
• Improve our website and products using anonymous analytics data

We do not sell, rent, or share your personal data with third parties for marketing purposes. Ever.

4. Legal Basis for Processing

Under UK GDPR, our legal basis for processing your data is:

• Consent — for email marketing. You may withdraw consent at any time by clicking unsubscribe in any email or contacting us directly.
• Contractual necessity — to fulfil orders and deliver products you have purchased
• Legitimate interests — for anonymous site analytics to improve our service

5. How We Store Your Data

Email subscribers are stored in Mailchimp, which is based in the United States. Mailchimp maintains Standard Contractual Clauses for data transfers from the UK/EU. We retain subscriber data until you unsubscribe. We do not store payment card information — all payment processing is handled by Etsy or other third-party payment processors.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate personal data
• Erasure — ask us to delete your personal data
• Restrict how we process your data
• Data portability — receive your data in a portable format
• Object to processing based on legitimate interests
• Withdraw consent for email marketing at any time

To exercise any of these rights, contact us at hello@chapterandgrace.co.uk. We will respond within 30 days.

7. Cookies

We use only essential cookies required for the website to function. We do not use advertising, tracking, or third-party marketing cookies. Please see our Cookie Policy for full details.

8. Third-Party Services

Our website uses the following third-party services:

• Netlify — website hosting and form processing (USA, Standard Contractual Clauses)
• Mailchimp — email list management (USA, Standard Contractual Clauses)
• Google Fonts — font delivery (Google Privacy Policy applies)
• Etsy — product sales platform (Etsy Privacy Policy applies to Etsy transactions)

9. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact & Complaints

For any privacy queries, contact us at hello@chapterandgrace.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.